Overslaan naar inhoud
Legal & Transparency

PRIVACY POLICY

At COCO VERSO, we design essentials built for adventure and made to be passed on. Just as we care about the craftsmanship of our clothing, we respect and safeguard your personal privacy with complete transparency.

Last updated: October 2026  |  Compliant with GDPR

Our Core Privacy Commitments

A quick overview of how we handle your personal data across our website and services.

Zero Selling of Data

We never sell, rent, or trade your personal details to marketing brokers or third-party advertisers. Your information stays strictly with us and our vetted operational partners.

Purposeful Collection

We collect only the essential details needed to fulfill orders, respond to retailer and waitlist inquiries, and deliver smooth customer service.

Full Ownership & Control

You have the full right to access, modify, export, or permanently delete your personal information whenever you wish with a simple request.

1. Who We Are (Data Controller)

This Privacy Policy governs the processing of personal data collected through COCO VERSO (available at cocoverso.com), operated from Belgium. For all inquiries regarding data protection regulations and personal information, COCO VERSO acts as the responsible Data Controller under the General Data Protection Regulation (GDPR).

If you have questions about your privacy, you can reach us directly at info@cocoverso.com.

2. What Information We Collect

Depending on how you interact with COCO VERSO, we may collect and process the following categories of information:

  • Identity and Contact Details: Your name, email address, phone number, and physical delivery address when you register for early access, submit contact inquiries, or apply as a retailer partner.
  • Order and Billing Data: Details of purchases, transaction records, shipping preferences, and payment status. Sensitive card details are handled directly by PCI-compliant payment gateways and are never stored on our servers.
  • Retailer Inquiries: Store name, retail location, VAT/tax number, and business details submitted via our wholesale and retailer application forms.
  • Technical and Browsing Data: IP address, device type, browser settings, operating system, and anonymous interaction metrics collected through essential and analytical cookies.

3. Why We Process Your Data (Purposes & Legal Grounds)

We process personal information under the following legitimate grounds established by European data protection law:

  • Contract Performance: To process and deliver your orders, manage customer accounts, and provide order status notifications.
  • Consent: To send launch announcements, newsletters, or VIP waitlist previews when you opt in. You may withdraw consent at any time.
  • Legitimate Interests: To improve our website performance, ensure fraud detection and system security, and review partnership applications.
  • Legal Compliance: To satisfy accounting, tax, and statutory retention obligations required under Belgian and European laws.

4. Sharing Your Data with Trusted Partners

COCO VERSO does not sell your information. We only share personal data with selected external service providers who assist our operations, bound by strict confidentiality and data processing agreements:

  • Logistics and Fulfillment Partners: Couriers and shipping providers to deliver your parcels safely to your doorstep.
  • Payment Service Providers: Secure payment gateways that process financial transactions safely.
  • Hosting and Technology Providers: Cloud hosting, technical infrastructure, and website maintenance partners.
  • Legal and Professional Advisors: When required by statutory authorities or legal proceedings.

5. International Data Transfers

Our primary data storage and server infrastructure reside within the European Economic Area (EEA). If any external service partner processes information outside the EEA, we ensure that adequate safeguards (such as standard contractual clauses approved by the European Commission) are in place to preserve your data security.

6. Data Retention Period

We retain personal data only as long as strictly necessary to fulfill the purposes described in this policy, or to comply with statutory fiscal, accounting, and legal requirements. When personal data is no longer required, it is securely anonymized or permanently erased.

7. Your Rights Under GDPR

As a data subject located in the European Union or visiting our platform, you possess comprehensive rights over your personal data:

Right of Access Request a copy of all personal records we hold about you.
Right to Rectification Update or correct incomplete or inaccurate personal data.
Right to Erasure Ask for your data to be deleted where retention is no longer justified.
Right to Restrict or Object Object to processing based on legitimate interest or direct communications.

To exercise any of these rights, please email us at info@cocoverso.com. We will respond promptly within 30 days.

8. Cookies and Web Analytics

Our website uses cookies (small text files saved on your browser) to ensure smooth browsing, remember preferences, and analyze anonymized site traffic. You can adjust your cookie settings at any time through your browser preferences.

9. Questions or Inquiries

If you have any questions or feedback regarding this Privacy Policy, or wish to submit a data request, please feel free to reach out to our team.